Employment Support Allowance Helpline

What is the Employment and Support Allowance?

The Employment and Support Allowance offers citizens financial support if you are not able to work and also provides help to people who have trouble finding work. In order to apply for Employment and Support Allowance you must first take the Work Capability Assessment that tests your ability to work. It takes into consideration your disability or your illness and identifies work that you can either interview for or a support group that can help you. Through the Employment and Support Allowance you can qualify for income support while looking for work.

Restrictions for Employment and Support Allowance

The Employment and Support Allowance allows people to claim income support and work help for 365 days. There is a benefit cap that limits the amount of money and support you can get while participating in the Employment and Support Allowance program. As a member of this program you are required to meet with advisors or partake in interviews. If you do not follow the program and comply with the instructions the amount of support you get can be reduced.

Whether you are employed, unemployed, or self-employed you can apply for Employment and Support Allowance. You must be under the State Pension age, not getting sick pay, not receiving maternity pay, and not receiving Jobseeker’s Allowance. You can check if you are eligible for support using the benefits calculator or by calling the customer service helpline. There are many steps you must go through to sign up for Employment and Support Allowance and to file a claim. If your claim is denied there are steps you can go through to have your previous claim filed again. It is your responsibility to update the office if anything changes in your life, including changes to wage earnings or job outlooks.

How to Contact Employment and Support Allowance?

If you are trying to reach the Employment Support Allowance main customer service team you can use the number 0800 055 6688 to speak to a member of the customer service team. If you need to claim a new appointment you can contact the Employment Support Allowance helpline phone at 0800 328 5644 or 0800 328 1344. This call line is open during the week, Monday to Friday, form 8 am to 6 pm. If you are scheduling a new appointment there are a few things you need to bring to your appointment. You must bring your completed NSESAF1 claim form, your sick note, proof of your identity (passport, driver’s license, etc.), proof of address, and proof of current pensions or health insurance. If you do not bring these necessary documents, you will not be able to file your claim. There may be other documents that you need depending on the claim you are filing, so if you are not sure of the exact documents it is best to contact Employment Support Allowance helpline phone at 0800 055 6688. They can help guide you through the process and answer any questions you may have.