More and more companies and institutions have been offering a variety of digital services for their customers, and the Driver Vehicle Licensing Agency (DVLA) has been no different. For the past few years, it has been offering a steadily growing amount of digital services when it comes to different aspects of car registration and licensing. Throughout this time, the DVLA has also taken in a considerable amount of feedback from customers to help improve their overall services, as well as to develop the features that would benefit them most. Because of this dedication to improvement, the number of people using these services has skyrocketed in recent years.
In total, these types of interactions have shot up from 847 million to 1,279 million; on top of this, 97.6% of interactions with DVLA are carried out online. This was up 1.5% from the year before and has been steadily growing ever since these digital services were introduced. However, that doesn’t mean that all the digital services that the DVLA offers have been equally as popular. In fact, the ability to tell the DVLA that you’ve bought, sold or transferred a vehicle has been the most popular for the past few years; most recently it grew from a stake 55.8% to 67.6% of all digital services engagements.
On top of this, many people have used these services to find out the Driver Vehicle Licensing Agency helpline. This is chiefly because there are two different numbers to call, depending on what you need to speak to the DVLA about. In essence, it’s 0300 790 6802 for vehicles and their issues, while 0300 790 6801 is the number to call for drivers and the likes of licenses and more. In terms of contacting the DVLA about buying, selling or transferring a car, it’s been noted that this has been the most popular digital service that they have, and this has been true since it was first introduced four years ago. Much of this popularity has been because of how simple and easy to use the service is.
Over the past few years, this has allowed drivers to update their vehicle information in real time while ensuring that they receive the benefits of keeping up to date. One of the most notable of these is ensuring that tax refunds are made within days rather than weeks. Throughout this time, the DVLA has continuously worked to ensure that each of the digital services that it offers are optimized for customer satisfaction. Because of that, the DVLA has always sought feedback on their digital services while working diligently to improve them. Because of that, it’s added a variety of different features, as well as some design overhauls, to ensure that this is always the case.